Future Trends in ODR (video extract)

Watch Orna Rabinovich, Assistant Professor at the University of Haifa, discuss the future trends in ODR.

This is a 2 minute extract, the full  audio version of the interview can be streamed on the judiciary site or it can be downloaded on The Internet Archive.

Transcript

Aled: Orna, I’d like to start with a question. I’ve covered a lot with Ethan looking
back at the evolution of online dispute resolution. I’m interested in
understanding more about what the landscape of the online dispute
resolution field is looking like in the future.

Orna: Okay, with pleasure. I think the most immediate thing I’d have to say is
we’re going to see a lot more of technology, a lot more of online dispute
resolution. When I say a lot more of online dispute resolution, I guess we
also need to understand what online dispute resolution is. If we initially
thought of online dispute resolution as avenues that are parallel to what we
know as alternative dispute resolution, and are conducted online on the
Internet, to address online disputes, I think the people who are in this field
today think about ODR very differently.

It doesn’t have to address online disputes. It doesn’t have to be online. It
could be software. It doesn’t have to be exclusively online.

It doesn’t have to be exclusively online. It could be hybrid processes.
It doesn’t have to imitate or mimic existing ADR processes. It can actually celebrate the new
possibilities that are ingrained in technology and create new types of processes that have no
offline equivalent. It doesn’t have to accept the formal/informal distinction that
has come with ADR, and it can be incorporated into courts as well.
So I think today I would look at ODR as technology meets dispute resolution.
Whether formal or informal, whether the dispute arose online or offline,
and we’re going to see a lot more of that. Our entire lives have changed so
dramatically in the last few decades, and if you look at the last decade alone I think it’s overwhelming